Data Protection & Privacy
Your privacy is a foundational commitment at kera89, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information as a kera89 member.
Your Privacy at a Glance
The cards below highlight the six most important aspects of our data practices. The complete legal text in the numbered clauses below governs in all cases — these summaries are provided for quick orientation only.
kera89 collects only the personal data that is genuinely necessary to operate your account, process transactions, verify your identity, and deliver customer support. We do not harvest data for the purpose of selling it to third-party advertisers.
All data transmitted between your device and the kera89 platform is protected by industry-standard SSL/TLS encryption. Sensitive fields such as payment details and identity documents are encrypted at rest using AES-256 and are never stored in plain text.
As a kera89 member, you have the right to access, correct, export, and — subject to legal retention obligations — request the deletion of your personal data at any time. These rights can be exercised by contacting our support team directly.
Personal data is shared with third parties only where strictly required — for payment processing via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay; for identity verification; and to comply with AML obligations. We do not share data with unaffiliated marketing companies.
kera89 uses cookies and similar tracking technologies for session management, fraud detection, and platform analytics only. We do not deploy third-party behavioral advertising cookies. Cookie preferences can be managed through your browser settings at any time.
We retain personal data only for as long as necessary for the purpose for which it was collected, or to comply with legal and regulatory obligations. Account data is retained for a minimum of five years following account closure in accordance with standard AML record-keeping requirements.
Summary: This Privacy Policy describes how kera89 ("we", "us", "our") collects and processes the personal data of members and visitors ("you") of the kera89 platform at https://kera89.cam. By registering an account or using our services, you acknowledge that you have read and understood this policy. This policy forms part of the kera89 Terms & Conditions.
kera89 is committed to protecting the personal data of every member and visitor who interacts with our platform. We operate in accordance with internationally recognized data protection principles and are committed to processing your personal information lawfully, transparently, and only for defined, legitimate purposes.
This Privacy Policy applies to all personal data collected through the kera89 website (https://kera89.cam), its mobile-optimized interface, any associated applications, and all customer communications including live chat, email correspondence, and support tickets.
kera89 primarily serves Indonesian players — residents of Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Makassar, and all other provinces across the Indonesian archipelago. Where references are made to "applicable law", these encompass internationally recognized data protection frameworks as applied in the jurisdiction under which kera89 is licensed and regulated.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable natural person — including name, email address, date of birth, device identifiers, transaction records, and any other information that can, alone or in combination, identify you. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, use, disclosure, and deletion. |
| "Controller" | kera89, the entity that determines the purposes and means of processing your Personal Data. |
| "Processor" | A third party that processes Personal Data on behalf of kera89 under a data processing agreement (e.g., payment processors, identity verification providers). |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose. |
| "KYC" | Know Your Customer — the identity verification process required by kera89 to confirm member identity before processing certain transactions. |
kera89 collects Personal Data through the following channels and in the following categories:
3.1 Data You Provide Directly
3.2 Data Collected Automatically
3.3 Data From Third Parties
kera89 processes your Personal Data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your kera89 account, including processing registration details, managing login credentials, and maintaining account history. |
| Transaction Processing | Processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja; crediting winnings; and maintaining accurate financial records in IDR. |
| Identity Verification | Conducting KYC checks to confirm your identity, age (21+), and Indonesian residency before processing withdrawals and when required by our AML obligations. |
| Fraud & Security | Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct as defined in our Terms & Conditions. |
| Customer Support | Responding to your support queries via live chat and email; resolving disputes; and maintaining records of support interactions for quality assurance purposes. |
| Responsible Gaming | Monitoring account activity to identify patterns indicative of problem gambling; administering self-exclusion and deposit limit requests; and notifying you of available responsible gaming tools. |
| Platform Improvement | Analyzing aggregated, anonymized usage data to improve platform performance, identify technical issues, and develop new features that better serve Indonesian players. |
| Legal Compliance | Meeting record-keeping obligations under applicable AML regulations; responding to lawful requests from competent authorities; and enforcing our Terms & Conditions. |
| Communications | Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about kera89 offers and seasonal promotions. |
kera89 does not use your Personal Data to build profiles for sale to third-party advertisers, nor do we engage in automated decision-making that produces legal or similarly significant effects without human oversight.
kera89 relies on the following legal bases when processing your Personal Data:
kera89 does not sell, rent, or trade your Personal Data. We share data only in the following limited, controlled circumstances:
6.1 Service Providers (Processors)
kera89 engages carefully vetted third-party service providers who process data strictly on our behalf and under binding data processing agreements. These include:
6.2 Legal and Regulatory Disclosures
kera89 will disclose Personal Data to competent public authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of kera89, our members, or the public. We will notify you of such disclosures where permitted by law.
6.3 Business Transfers
In the event of a merger, acquisition, asset sale, or corporate restructuring involving kera89, your Personal Data may be transferred to the relevant successor entity. You will be notified of any such transfer and of any material change to data processing practices that results from it, with a reasonable opportunity to close your account if you do not wish to continue under the new arrangement.
No Advertising Data Sales: kera89 does not share your Personal Data with third-party advertising networks, data brokers, or social media platforms for behavioral profiling or targeted advertising purposes.
kera89 uses cookies and similar technologies (local storage, session tokens) on our platform. The following categories of cookies are deployed:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the platform to function — including session authentication, login state persistence, security tokens, and load balancing. These cannot be disabled without breaking core functionality. |
| Functional | Remember your preferences such as language settings, preferred payment method, and responsible gaming limit configurations, so they persist across sessions. |
| Analytics | Collect anonymized data about how members use the platform (pages visited, session length, feature interactions) to help us identify technical issues and improve user experience. No personally identifiable information is transmitted to analytics providers. |
| Fraud Detection | Detect abnormal behavior patterns that may indicate account takeover, bot activity, or other security threats. These are essential for platform integrity and cannot be opted out of by registered members. |
kera89 does not deploy third-party behavioral advertising cookies. You may manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies will impair your ability to use the platform. Standard browser controls for Chrome, Firefox, Safari, and other major browsers are available through those browsers' respective settings menus.
kera89 implements a layered, defense-in-depth security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Our key security measures include:
Your Responsibility: The security of your kera89 account also depends on your own practices. You must maintain a strong, unique password, enable two-factor authentication where available, and never share your login credentials with any third party. kera89 will never ask for your password via email, live chat, or any other channel.
kera89 retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years following account closure (AML record-keeping requirement). |
| KYC identity documents | Duration of account plus 5 years following account closure, or longer if required by a specific legal or regulatory obligation. |
| Transaction records | Minimum 5 years following the date of each transaction, in accordance with AML record-keeping standards. |
| Support correspondence | 3 years from the date of the last interaction, unless the content is relevant to an open dispute or investigation, in which case until that matter is resolved. |
| Session and analytics data | Aggregated and anonymized after 13 months; anonymized data may be retained indefinitely for platform improvement purposes. |
| Marketing preferences | Until you withdraw consent or close your account, whichever occurs first. |
When Personal Data is no longer required for any active purpose and no legal retention obligation applies, kera89 will securely delete or irreversibly anonymize it in accordance with our internal data disposal procedures.
kera89 respects your rights over your own Personal Data. The following rights are available to all members:
To exercise any of these rights, please contact our Data Protection team at the email address provided in Clause 14. We will respond to all verifiable requests within 30 days. In complex cases, we may extend this period by a further 60 days, and we will notify you of any such extension with an explanation.
Please note that certain rights — particularly the right to erasure — may be limited where kera89 is required to retain data to comply with AML record-keeping obligations or to defend against legal claims.
kera89 operates servers and engages service providers that may be located in jurisdictions outside Indonesia. Where your Personal Data is transferred to a third country, kera89 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards may include:
You may contact us (see Clause 14) to request information about the specific safeguards applied to any international transfer of your Personal Data.
21+ Platform: kera89 is strictly an adults-only platform. You must be at least 21 years of age to register or use any kera89 service. We do not knowingly collect Personal Data from any person under the age of 21.
If kera89 discovers or is notified that Personal Data has been collected from a person under the age of 21, we will take immediate steps to delete all such data and permanently close the associated account. If you believe that a person under 21 has registered on our platform, please contact us immediately at the address provided in Clause 14 so that we can investigate and act without delay.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. For guidance on available tools, please visit our Responsible Gaming page.
kera89 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, legal obligations, or regulatory guidance. When material changes are made, we will:
Your continued use of the kera89 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised terms, you must cease using the platform and may request closure of your account and withdrawal of any remaining Balance.
We encourage you to review this Privacy Policy periodically to stay informed about how kera89 protects your personal data.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how kera89 handles your Personal Data, please contact our Data Protection team through the following channels:
Data Protection Email
[email protected]Subject Line
Privacy Request — [Your Full Name]Response Time
Within 30 days of verified request receiptWhen submitting a data rights request, please include your full name, the email address registered to your kera89 account, and a clear description of your request. We may ask you to complete identity verification before processing the request, to ensure we do not disclose or delete data belonging to another individual.
If you are not satisfied with our response to your complaint, you have the right to escalate the matter to a relevant data protection supervisory authority in your jurisdiction.
Continue Exploring
Now that you understand how kera89 handles your data, explore our other policy and support pages to get the full picture of your rights and responsibilities as a member.